St Winefrides Residential Home

St Winefrides Residential Home is a large, detached, older style property situated close to the town centre of Littlehampton. It is registered to provide accommodation and care for up to 24 older people living with dementia. At the time of our inspection there were 22 people living at the home. Communal areas included a large sitting room, a lounge used by people wishing for a quieter environment, known as the 'quiet lounge'. The 'quiet lounge' overlooked the garden to the rear of the property. There were sitting areas in the corridors to allow people to sit and rest when needed. The home had a dining room.

People's experience of using this service:

People received exceptionally high-quality person-centred care that exceeded their expectations. The management and staff team went above and beyond to ensure that people's care and preferences met their expectations, with people's wellbeing and independence being at the heart of the home. Activities for people were innovative and highly regarded by people and relatives. The home went the extra mile to ensure that people were involved in their community and empowered in the planning of activities to reduce social isolation and improve well-being. A relative told us, "The staff are attentive to everyone needs and are proactive in engaging with people."

People told us they felt safe and knew who to contact if they had any concerns. Systems supported people to stay safe and reduce the risks to them. Staff knew how to recognise signs of abuse and what action to take to keep people safe. There was sufficient staff to support people safely and the registered manager had safe recruitment procedures and processes in place.

Staff were trained in administering medicines and people were protected by the prevention and control of infection. Staff wore gloves and aprons when supporting people. Staff completed training that reflected people's varied needs and staff were experienced in their roles to provide effective care to people. Staff received regular supervisions and an annual appraisal.

People's risks were identified and assessed appropriately, they were supported to maintain their health and had support to access health care services when they needed to. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received kind and compassionate care. People and relatives told us staff treated them with kindness and we observed friendly interactions throughout the inspection. People were comfortable in the company of staff. Staff felt supported and confident that any suggestions or concerns would be listened to and acted upon. People and relatives were asked for their feedback about the home through meetings, care reviews and surveys. A range of quality assurance systems measured and monitored the quality of care and the

home overall.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk