Conway House

We found the following examples of good practice.

● Professional visitors were asked to evidence a negative lateral flow test (LFT) and COVID-19 vaccination status. Visiting family members were asked to provide evidence of a negative LFT or given the opportunity to have one completed on site at the home. Visitors were provided with appropriate personal protection equipment (PPE) if required. ● Furniture in the indoor lounge and dining areas had been rearranged to take account of social distancing. ● There was additional cleaning of touch points in communal areas to mitigate the risk of cross infection. ● The service kept in contact with family members through essential visits, social media, phone calls, window visits and an outdoor building that could accommodate visits for those visitors who preferred not to enter into the home. ● Staff adhered to PPE guidance and practices. There was a plentiful supply of PPE at all PPE stations. ● Clear plans were in place for those who may be required to self-isolate. For those people who may struggle with isolation additional support was provided. ● Staff continued to support people to access healthcare services. Arrangements were in place should people need to attend hospital and return to the home safely.

The five questions we ask about services and what we found