The Haven

Risks to people were safely monitored and managed and regularly reviewed. People were protected from the risk of the spread of infection. This included safe COVID-19 practices. People were supported to meet their individual needs in a safe way by staff. There were enough staff to support people. Staff had been recruited safely. Medicines were managed safely.

People's needs, and choices were assessed, and staff knew people well. Staff received training relevant to the needs of people they supported.

People were supported by staff who were kind and caring and treated people as individuals. We observed positive interactions between staff and people. People's individual needs and choices were respected be staff and staff appreciated people's unique personalities. Staff spent time speaking to people and engaging their interests. Staff spent time speaking to people and engaging their interests. People were encouraged by staff to be independent and do as much for themselves as possible.

People's support was personalised to their needs and people were in control of how they spent their time at the home. People's support plans contained information on how to encourage people to achieve things for themselves. People were supported by staff who understood their individual communication needs. People were supported with a range of activities throughout the COVID-19 pandemic.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or

autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • Model of care and setting maximises people's choice, control and independence People's opinions and choices were valued and respected by staff. Staff understood how to support people safely. There were no identifying signs outside the home that indicated it was a care setting.

Right care: • Care is person-centred and promotes people's dignity, privacy and human rights Staff respected people's dignity and privacy and gave people space when they wanted it. People were supported to make their own choices. People received care and support that met their individual needs.

Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives The culture of the staff team was positive towards people and staff focused on what people could achieve. Staff were positive about the support provided by the management team and their peers.