Agnes House Flat 1

Agnes House Flat 1 is registered to provide accommodation with personal care to one person with associate needs related to a learning disability, mental health and autism.

Agnes House Flat 1 is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The person was supported by staff who knew how to manage risk and report concerns to keep them safe. The person was supported by staff at all times. The person received their medicines when they needed them and they received support to keep their home clean.

Staff had received training which enabled them to meet the person's needs. The person's human rights were promoted and staff obtained their consent before providing support.

Staff were observed to be respectful, kind and caring when interacting and supporting the person. Observations demonstrated that staff were responsive to the person's needs. Staff encouraged the person to eat a healthy diet when choosing what they wanted to eat and drink. The person was supported to attend healthcare appointments to maintain their wellbeing.

The person told us they had someone they could talk to if they had any concerns. The staff knew the person well and were aware of the signs to look out for which may indicate the person was unhappy. The person had family and an advocate to ensure their human rights were being met.

The systems to monitor the quality of the service needed improvement as they did not identity some of the shortfalls we found during our visit. The registered manager took action to address some of these following our visit and an action plan was shared with us. We found some records were not readily accessible to us

and we had to wait for information to be shared with us following our visit.

The five questions we ask about services and what we found