Charnat Support Services
- Home care
- Registered since 2011
- Blackheath, Sandwell, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Inadequate to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
13 of 49
rated home care services in Sandwell are rated Requires improvement, like this one.
Charnat Support Services: inspection record
Rated Requires improvement in March 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Care Wish Ltd (Good, 1.2 miles away) and ELR Homecare Ltd (Good, 1.2 miles away).
Nearest home care services:
- RI Carepoint Limited t/a Alternative Care - Suite 1 Parkside House Requires improvement, 0.3 miles away
- – Graham House Not yet rated, 0.3 miles away
- – Monarch Home Care Services No overall rating, 1 mile away
- – West Midlands Not yet rated, 1 mile away
- RI Independence at home Limited Requires improvement, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 18 March 2022. Quoted under the Open Government Licence.
Charnat Support Services provides personal care and support to people with learning and physical disabilities who live independently in the community. At the time of the inspection three people were using the service and receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The provider's audits and quality monitoring processes were not consistently effective in identifying improvement required within the service. We found inconsistencies in care records and changes to some people's health conditions had not been reflected in care plans. Audits conducted had not identified the inconsistences we found in MARS charts and training records. The provider carried out recruitment checks to ensure staff were suitable for the role. Improvements were required to DBS risk assessments to ensure they were specific to the individual concern and how that could potentially have an impact on people.
Read the rest of CQC's summary
Systems were in place to protect people from the risk of abuse and harm.
People received their medicines as prescribed. Infection control policies and procedures were in place to keep people safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests: the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. There was a strong focus on supporting people to be independent, develop their skills and access their local community. This enabled people who used the service to live as full as life as possible and achieve the best possible outcomes. Improvements were required in relation to care records and quality assurance processes to support good outcomes for people.
Right support:
• Model of care and setting maximises people's choice, control and independence Right care: • Care is person-centred and promotes people's dignity, privacy and human rights Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.
People's individual communication needs were considered to support them to be involved in their care.
The management and care team ensured they supported people in a person-centred way to reflect people's equality and diverse needs.
The service worked well with health and other professionals to ensure people's needs were met.
Questions to ask the service
- Safe was rated Requires improvement on 18 March 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 18 March 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Dawn Welding
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 18 March 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Charnat Care LimitedBrand: Alphonsus Care Services
- Ownership type
- Organisation
- Companies House number
- 05462789 (opens Companies House)
Charnat Care Limited runs 4 services, all in the West Midlands. 1 is rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by Charnat Care Limited
- G Agnes House Flat 1 Good. Care home, Sandwell
- RI Agnes House Requires improvement. Care home, Sandwell
- RI Agnes House 81 Requires improvement. Care home, Sandwell
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Charnat Support Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Charnat Support Services.
- When was Charnat Support Services last inspected?
- The Care Quality Commission's latest rating for Charnat Support Services was published on 18 March 2022.
- Who runs Charnat Support Services?
- Charnat Support Services is run by Charnat Care Limited. It runs 4 services, all in the West Midlands.
- What is Charnat Support Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 March 2022.
Contact
- Phone
- 0121 561 4450
- Address
- 1 Payne Street, Rowley Regis, B65 0DH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Care Wish Ltd (Good, 1.2 miles away) and ELR Homecare Ltd (Good, 1.2 miles away).
Nearest home care services:
- RI Carepoint Limited t/a Alternative Care - Suite 1 Parkside House Requires improvement, 0.3 miles away
- – Graham House Not yet rated, 0.3 miles away
- – Monarch Home Care Services No overall rating, 1 mile away
- – West Midlands Not yet rated, 1 mile away
- RI Independence at home Limited Requires improvement, 1.1 miles away