Monarch Home Care Services
- Home care
- Dementia care
- Registered since 2015
- Sandwell, West Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
16 months
since the latest rating was published.
73%
of rated home care services in Sandwell are Good or Outstanding (82% across the West Midlands, 88% across England).
Monarch Home Care Services: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Care Wish Ltd (Good, 0.2 miles away) and ELR Homecare Ltd (Good, 1 mile away).
Nearest home care services:
- G Care Wish Ltd Good, 0.2 miles away
- – TBTT Direct Limited Not yet rated, 0.8 miles away
- G ELR Homecare Ltd Good, 1 mile away
- – West Midlands Not yet rated, 1 mile away
- RI Charnat Support Services Requires improvement, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 11 June 2025 (assessment visit 10 March 2025). Quoted under the Open Government Licence.
Date of Assessment: 2 June 2025 to 6 June 2025. The service is a domiciliary care agency providing personal care to adults of all ages living with Learning disabilities or autistic spectrum disorder, dementia and mental health conditions. This assessment was completed to identify if the required improvements had been made following a previous inspection.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People received safe care that was based on their individual needs. People and those important to them were involved with this process. People were protected from potential abuse as procedures were in place and followed. Infection control was considered. Medicines were managed safely. The principles of the Mental Capacity Act were understood.
People were treated in a kind and caring way by staff they felt comfortable. Staff had the skills and knowledge to support people and deliver care at the times people needed it.
There were systems in place to monitor quality of the service. Staff felt listened to and involved with the service.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tracey Partridge
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 10 August 2021. Latest assessment published 11 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Monarch Care Services UK Ltd
- Ownership type
- Organisation
- Companies House number
- 07870908 (opens Companies House)
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Monarch Home Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Monarch Home Care Services.
- When was Monarch Home Care Services last inspected?
- The Care Quality Commission's latest rating for Monarch Home Care Services was published on 11 June 2025.
- Who runs Monarch Home Care Services?
- Monarch Home Care Services is run by Monarch Care Services UK Ltd.
- What is Monarch Home Care Services's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01384 410829
- Address
- Regis House, 223 Halesowen Road, Cradley Heath, B64 6JE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Care Wish Ltd (Good, 0.2 miles away) and ELR Homecare Ltd (Good, 1 mile away).
Nearest home care services:
- G Care Wish Ltd Good, 0.2 miles away
- – TBTT Direct Limited Not yet rated, 0.8 miles away
- G ELR Homecare Ltd Good, 1 mile away
- – West Midlands Not yet rated, 1 mile away
- RI Charnat Support Services Requires improvement, 1 mile away