Care Wish Ltd

Care Wish Limited is registered to provide personal care to people within their own homes and in a supported living setting. On the day of the inspection 59 people were being supported.

People were supported safely and care staff were trained so they would ensure people were kept safe from harm. Care staff were recruited appropriately and received training to support people with their medicines as they were prescribed. The provider had sufficient care staff to support people and risks to people were identified and reviewed. People received support from care staff who followed processes in line with the provider's infection control procedures and where incidents or accidents happened trends were monitored. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care staff were supported and went through an induction process, so they could support people appropriately. People received support from care staff that were caring and kind. People decided when and what they had to eat and their privacy, dignity and independence was respected. The support people received was responsive to their needs. People were communicated with in ways they could understand. Assessments and support plans were used to ensure people's support was personalised. Reviews took place regularly so where people's support needs changed care staff would be aware. The provider had a complaints process. People received support that was well led and managed appropriately. The registered manager ensured spot checks and audits were carried out, so people would receive good quality support. People's views were gathered by way of them completing questionnaires.