Independence at home Limited
- Home care
- Dementia care
- Registered since 2022
- Dudley, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
This month
The latest rating was published.
9 of 34
rated home care services in Dudley are rated Requires improvement, like this one.
Independence at home Limited: inspection record
Rated Requires improvement in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: ELR Homecare Ltd (Good, 0.7 miles away) and P&T Cares 4 U Ltd (Good, 1.2 miles away).
Nearest home care services:
- – Philphos Healthcare Not yet rated, 0.6 miles away
- – SureCare Stourbridge, Hagley & Halesowen Not yet rated, 0.7 miles away
- G ELR Homecare Ltd Good, 0.7 miles away
- – Graham House Not yet rated, 0.8 miles away
- RI Charnat Support Services Requires improvement, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 October 2026 (assessment visit 2 September 2026). Quoted under the Open Government Licence.
Date of assessment: 24 to 28 August 2026.
Independence at home Limited provides a domiciliary care service to adults with a range of conditions. The service is registered to provide personal care to older and younger adults.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
At the time of the inspection, the domiciliary care service was supporting 9 people with their personal care needs.
We found the provider to be in breach of regulations in relation to safe care and treatment, safeguarding and good governance. In instances where the Care Quality Commission (CQC) has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
Systems for managing and reporting safety events were not always in place. Care plans did not always provide adequate information about people’s needs, which meant staff did not always have access to clear guidance to support people safely.
Staff had not always received training that was relevant to people’s needs, this increased the risk of people receiving unsafe care and support from untrained staff.
While staff meetings took place on a regular basis, lessons learnt were not always discussed within meetings, which limited staff opportunities to learn form previous incidents.
Governance arrangements were not always robust or effective, which meant there were missed opportunities to share lessons and drive service improvement.
Policies and procedures were in place to support people and staff. People received adequate transitions into the service.
The application of the principles of the Mental Capacity Act 2005 (MCA) were followed for people regarding their care.
There was a process to report concerns and we saw evidence people, relatives and staff were confident these would be taken seriously.
Staff had a good awareness of people’s needs and preferences.
People and relative views were obtained regarding people’s care.
Safe staff recruitment processes were followed, and a positive and inclusive environment was promoted by the provider for staff.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement: This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment and safeguarding service users from abuse and improper treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated requires improvement: This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good: This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement: This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 12 October 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 12 October 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 12 October 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Vanessa Purvin
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Independence at home Limited
- Ownership type
- Organisation
- Companies House number
- 13589079 (opens Companies House)
Getting help from Dudley Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dudley Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0300 555 0055, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Dudley Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Independence at home Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Independence at home Limited.
- When was Independence at home Limited last inspected?
- The Care Quality Commission's latest rating for Independence at home Limited was published on 12 October 2026.
- Who runs Independence at home Limited?
- Independence at home Limited is run by Independence at home Limited.
- What is Independence at home Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 October 2026.
Contact
- Address
- 19 Hereward Rise, Halesowen, B62 8AN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: ELR Homecare Ltd (Good, 0.7 miles away) and P&T Cares 4 U Ltd (Good, 1.2 miles away).
Nearest home care services:
- – Philphos Healthcare Not yet rated, 0.6 miles away
- – SureCare Stourbridge, Hagley & Halesowen Not yet rated, 0.7 miles away
- G ELR Homecare Ltd Good, 0.7 miles away
- – Graham House Not yet rated, 0.8 miles away
- RI Charnat Support Services Requires improvement, 1.1 miles away