P&T Cares 4 U Ltd

Staff received an effective induction and appropriate ongoing training, so they felt able to support people confidently. People felt that staff supported their individual needs and requirements. People received food and drinks as required and were supported to attend? attended any medical appointments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt staff were kind and caring towards them. People were given choices and were able to make their own decisions as far as possible. Staff supported people to be independent and ensured that people's privacy and dignity was maintained.

People and relatives felt involved in the development of care plans. Care plans provided staff with information about people's needs and preferences and how they would like these to be met. A complaints procedure was in place and people and their relatives knew how to raise concerns and felt these would be addressed.

People, relatives and staff thought the service was managed well. The registered manager was described as approachable and open in the way they managed the service. Systems were in place to monitor the delivery of the service. Where issues arose action was taken to address these.