The Gables

Staff were aware of their responsibilities to keep people safe from harm. People received their medicines as needed. Recruitment processes were in place to ensure staff were safely recruited. Staff wore aprons and gloves to prevent the spread of infections. Systems were in place to analyse any accidents or incidents for patterns and trends, and to enable measures to be put in place to mitigate any identified risks.

Staff knew people's needs and preferences and had received training which provided them with the skills to support people safely and effectively. People, as much as practicably possible, had choice and control of their lives and staff were aware of how to support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to food that met their cultural and dietary requirements. People were supported to maintain their health.

People and relatives we spoke with, described the staff as respectful, caring and friendly. People were supported where possible to maintain their independence.

People and relatives knew how to raise any concerns and had confidence they would be listened to. Complaints had been responded to positively. Information was available to people in an accessible format to support their communication needs.

Some people's records had not been updated in a timely manner to support changes in their needs to ensure information was available for staff to refer to, and to reflect action that was being taken to escalate concerns about people's needs.

People, relatives and staff thought the service was managed well and the management team were

approachable, open and honest. The service worked well with partner organisations to ensure people's needs were met. The management team monitored the standards of care provided to people during walk around on the unit and escalated any issues identified.