Stroud Court Community Trust

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. At this inspection we found the service remained Good.

Why the service is rated Good:

Feedback from people's relatives was overwhelmingly positive. They complimented the caring nature of staff and felt that the service was well-led. They praised the approach of staff and stated that they felt their relatives were safe living at Stroud Court Community Trust. Staff understood the values and vision of the service. The senior management team had reviewed the quality of people's lives and were making progress in their plans to update people's accommodation. They were implementing a new approach to encourage people to be fully involved in their daily activities.

People's needs had been assessed and their support requirements and preferences were recorded in detail to provide staff with the guidance they needed to support people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The service's policies and systems supported this practice. Effective systems were in place to manage people's medicines so that they received them safely and on time. People were supported to access health care services and to maintain a healthy lifestyle.

Sufficient numbers of staff were available to ensure people's well-being and for them to safely be involved in activities. New staff were suitably vetted and trained before they supported people. Staff had a good understanding of people's needs and had been trained to carry out their role. Staff told us they felt supported and trained and had access to the information they needed to support people. They understood their responsibility to report concerns and poor practices.

The registered manager was supported by a senior management team and board of trustees. The service had an open and progressive culture to improve the quality of lives for people. Systems were in place to

identify shortfalls in the service and drive improvement. People and their relative's views were valued and acted if any concerns had been identified.

Further information is in the detailed findings below.

The five questions we ask about services and what we found