4 Box Crescent

People were supported by staff who understood how to keep them safe. Appropriate safeguarding procedures were in place and staff were trained in how to protect people from abuse.

Medicines were managed effectively. Medicines were administered by trained staff and were stored safely.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out.

The service was clean and well maintained, and staff followed good infection control procedures.

People's needs were fully assessed and understood by staff, and were reflected in their care plans. People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's food and drink preferences were clearly documented, and people were fully involved in the meal planning process. People told us that they really enjoyed the choice and standard of food at 4 Box Crescent.

People had access to any healthcare appointments they needed, and staff supported people in this area as required.

We observed positive interactions between people and staff. Staff treated people with respect and dignity, and feedback we received from people and relatives was positive about the care they received. A complaints system was in place and people knew how to use it.

The home was well-led by a management team who were passionate about promoting a good understanding of autism to achieve the best possible outcomes for people. Audits and checks were in place that identified errors, and actioned improvements.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People's independence was promoted, care was person centred and staff understood people's needs.