M Power Limited - 22a Bromley Road

People told us or communicated with us they were happy living at Mpower - 22A Bromley Road. Relatives told us their family members were happy, safe and comfortable at the service. We observed positive interactions between people and staff. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. There was enough appropriately skilled staff to meet people's needs and keep them safe.

Right culture People received good quality care and support because trained staff could meet their needs and wishes. People led active lives because of the ethos, values, attitudes and behaviours of the management and staff.

People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. Despite this we found the service could do more to help people identify long term goals and aspirations and learn new skills. The provider was also not doing all they could to ensure people's next of kin or representative was able to contribute to the formation and review of their care and support plans. We have made recommendations about supporting people to acquire and maintain skills and ensuring people and their representatives can contribute to care and support plans.

The registered manager and provider had implemented effective checks and audits on the quality and safety of the service.