Park Lodge Care Home

During the inspection we spoke with the registered manager, the operations manager and the registered provider. We also spoke with 3 care staff, the chef and an activities coordinator. We also spoke with health and social care professionals who provided their views and opinions on the care provided to people at the service.

We found people were protected from risk of abuse and risks to people were managed well. Robust recruitment checks had taken place before staff started working at the service. There were enough staff to support people and meet their needs. Risks to people had been assessed to ensure their needs were safely met. People had access to health care professionals when they needed them, and they received their medicines when needed. People’s care was regularly reviewed to ensure this remained effective. There were systems in place to help prevent and control infections. Staff were trained in areas related to peoples care needs and they received regular supervision. There was a complaints procedure in place in formats that people could understand.

We found that activities provided to people were limited and not planned in a way that reflected people’s individual interests, backgrounds, or preferences. The provider told us they had recruited an activities coordinator to make improvements in this area.

The registered manager and staff worked in partnership with health and social care providers to deliver an effective service. There were systems in place to monitor the quality and safety of the service, and any learning was identified and acted on. People using the service and staffs’ views were considered through surveys and meetings. Staff told us they received good support from the registered manager.