Wilton House Nursing Home

People's experience of the service and what we found: People and their relatives spoke positively about the care and support they received. Comments included, "Everything about this place is lovely. The room is lovely, staff are very good and so is the food. We're just very glad that someone recommended this place to us." and "I've been here a few years and it's excellent here. Staff are very good."

Risks to people's safety had been assessed and plans put in place to support staff to keep people safe. There were processes in place to safeguard people and protect them from harm and abuse. People received their medicines safely.

There were sufficient staff to meet people's needs. The service followed safe recruitment practices to ensure people were supported by knowledgeable and skilled staff, who were of good character.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to monitor the quality of the service and actions were taken to ensure improvements were identified and actioned. There was a positive and open culture and people and staff felt listened to by management. The service worked in partnership with other health and social care professionals to ensure people's needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk