The Avenue

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People received care and support that was truly individualised, flexible and responsive to their needs. We received overwhelming feedback of the positive impact this had on people and how they had changed people's lives. We saw excellent examples of how the care and support people received enhanced and enriched their lives. Staff had the upmost respect for people's individuality and empowered them to express their wishes and make their own choices. People and others knew how to feedback any concerns or complaints about their experiences and were extremely confident about doing so.

Professionals and family members were extremely positive about how kind, caring and compassionate staff and managers were. Staff were highly motivated in providing consistent person-centred care. Relatives told us they felt they and their loved ones were listened to, valued, respected and included in every aspect of their care and support, and the development of the service. People's independence and choice was promoted to the maximum and they were consistently supported to develop new skills. The registered manager and staff had formed strong trusting relationships with people and were described as often going above and beyond what was expected of them to enhance and enrich people's quality of life. The registered manager, service manager and staff had been very compassionate in the way they supported people at the end stages of their life and after their death.

Staff received regular training, repeated induction programmes to keep their knowledge up to date, received supervisions, attended staff meetings and had regular practice checks. Staff we spoke to said that they felt

very well supported and valued.

Accidents and incidents were managed appropriately and referrals were made to other professionals in a timely way when people living in the home were in need. Each relative we spoke with had no complaints and were very happy with the service being delivered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.