Abbotsbury

Although we were assured people received their medicines as prescribed, we have made a recommendation about the management of some medicines.

Risks to people were identified and managed by staff to lessen the risk of harm to people. People were supported by staff to manage risks and retain their independence as far as possible. People told us they felt Abbotsbury was a safe place in which to live.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us staff were kind, compassionate and treated them with dignity and respect. People were supported by staff who were familiar to them and knew their care and support needs well.

The service was committed to driving positive outcomes for people, and supported people to maintain links with their families and the local community and to pursue interests that were meaningful to them. There were plans to introduce an activity co-ordinator whose sole role would be to facilitate activities for people.

The service adopted an open culture which was committed to delivering high-quality person-centred care to people. This was underpinned by good governance and a shared staff culture of working to achieve the best outcomes for people. Both staff and the registered manager told us how people were treated as if they were a member of the family.