Laburnum House Shaw Limited

Staff had received appropriate training and supervision. People were provided with a balanced diet and had their weight monitored. People were helped to maintain their health, and referrals to specialist professionals for advice and support were made when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We received mixed comments about the provision of activities. However, we saw evidence that the service provided a range of activities, including visiting entertainers and celebrations of special events.

People were supported by kind, caring staff who respected their privacy and dignity and helped them be as independent as they could. People and their relatives were able to talk to the registered manager when they wished to, and felt the service was well-managed. The service had governance systems and in place which ensured all aspects of the service were reviewed and checked regularly.