St Catherine Rest Home

The provider had a process in place to ensure people could visit the service in a safe way to help prevent the spread of infection. This process included creating a scheduling system, taking visitors' temperature and supporting them to wear appropriate personal protective equipment. The visitation space did not have a window for ventilation but staff would support people and relatives to be socially distanced from each other.

The provider encouraged people to maintain a social distance from each other where possible. A person who had tested positive for coronavirus was isolated in line with national guidelines to minimise the risk of transmission of the virus to others.

The provider had followed national guidance when admitting a person from a designated setting. Further, they had put in additional measures when the person started living at the service to ensure others living there were kept safe. The provider told us staff were aware of how to monitor people for signs of illness.

Whole home testing was being carried out in line with government guidance. The provider knew how to use the care home portal to order enough tests.

The registered manager told us they do not use agency staff and they have enough staff to care for people safely. Staff wellbeing was considered during conversations with the registered manager. The registered manager agreed that refresher training regarding IPC and PPE would be delivered where staff were not always following national guidelines and would increase monitoring to ensure best practice would be followed.

The five questions we ask about services and what we found