Wentworth Hall Residential Home

People's experience of the service and what we found: People were complimentary about the care they received and were extremely happy living at the home.

Risks associated with people's care were identified and managed to keep people safe. People were safeguarded from the risk of abuse and staff understood how to recognise and report abuse. People received their medicines as prescribed by staff who were trained and competent to administer medicines. Accidents and incidents were analysed to ensure trends and patterns were identified and lessons learnt.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had struggled to recruit to the senior team and had no deputy manager. The reduction of senior staff had led to some areas of the service to decline. We identified some concerns on the tour of the home, minor discrepancies with medication management and recruitment. These minor concerns were actioned immediately, and the registered manager continues to actively recruit to the senior team.

People were supported by staff who knew them well. A range of audits took place to monitor the quality of the home and to identify any actions required to resolve any concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk