Royal Court Care Home

Some improvements were required to records to ensure information about dietary requirements was up to date and correct. This was a recording concern and had no impact to people. People’s risks were assessed, and care plans contained guidance for staff about how to safely support people in emergency situations. People were safeguarded from the risk of abuse. Staff were trained and knowledgeable about how to protect people from unsafe harm and staff told us they felt able to report concerns. Infection, prevention and control systems were now in place and the service was visibly clean and free from malodours. Medicines were now safely managed. The provider had undertaken a refurbishment of communal areas of the home and had purchased new furniture and equipment. The environment was fit for purpose and safe for use. People were supported by enough suitably qualified staff and staff told us the morale within the team had greatly improved since our last inspection. Accidents and incidents were monitored, and action was taken to learn lessons from incidents.

Since our last inspection the care plans in place had improved, people’s needs were assessed, and care plans were updated regularly. These could be further improved by detailing more personalised information and ensuring risk assessments were updated regularly. The management team had recognised this, and the service was moving onto a new digital system at the time of our inspection. Staff worked closely with external professionals to ensure people led healthier lives and their needs were met. We received positive feedback from partners who told us the service had improved how they supported people since our last inspection. People told us they were given choices of food, and they enjoyed the food.

Care plans recorded some information, however some required improvements to ensure they captured peoples individualised preferences and backgrounds. This had been identified by the provider, and care plans were being moved onto a new digital system. We observed kind and caring interactions between people and staff. People, relatives, staff and professionals told us the atmosphere in the home had improved, was more relaxed and that people were happier. People and relatives told us they were treated well and were happy with living at the service.

Staff were responsive to people. The new management team were passionate about gaining peoples feedback, recent surveys had been completed for people and their relatives. Meetings had also taken place with people and their relatives to gain their feedback. People told us they were listened to. Complaints were effectively managed and actioned.

Since our last inspection a new management team had been introduced. People, relatives, staff and partners were positive about the changes made and told us the home was now clean, homely and had a more relaxed and welcoming atmosphere. Staff had worked to embed positive changes and governance systems now in place were effective in ensuring people received safe care. Staff told us the morale and culture within the team had improved and they had confidence in the new management structure.