36 West Street

36 West Street is owned by Voyage 1 Limited. It is situated in the Wombwell area of Barnsley and is registered to provide accommodation and personal care for six people with learning disabilities. The accommodation is provided on two floors. On the ground floor there is a lounge, activities room, dining area, a purpose built kitchen and four bedrooms which have direct access to a bathroom or shower area. On the first floor there are two self-contained flats.

At the time of this inspection six people were living at West Street.

At our last inspection, we rated the service Good. At this inspection, we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated Good.

People living at West Street told us they felt safe and they liked the staff. Some people who we could not verbally communicate with were able to express their happiness and satisfaction with the care they received through sign language, or by their observed facial expressions, body language and gestures.

Relatives we spoke with felt their family member was in a safe place and spoke positively about the standard of care and support their family member received.

Staff were aware of their responsibilities in keeping people safe.

Policies and procedures for the safe handling of medicines were in place.

The recruitment procedures in operation promoted people's safety.

New staff completed a thorough induction and all staff received regular training to support them in their roles.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People's support plans were centred around the person and contained relevant and detailed information

and had been reviewed to ensure they were up to date.

We found that staff were knowledgeable about the people they cared for and saw they interacted positively with people living in the home.

People had access to a range of health care professionals to help maintain their health. A varied diet was provided, which took into account dietary needs and preferences so people's health was promoted and choices could be respected.

We found the home was clean, bright and well maintained. People's rooms and/or flats had been personalised and communal areas were comfortably furnished.

A range of activities were available both inside and outside the home to provide people with leisure opportunities.

People living at the home and their relatives said they could speak with staff and the registered manager if they had any worries or concerns and they would be listened to.

There were systems in place to monitor and improve the quality of the service provided.

Safety and maintenance checks for the premises and equipment were in place and up to date.

The five questions we ask about services and what we found