Bewick House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service had been fully developed and without doubt designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. People using the service received exceedingly well planned and co-ordinated person-centred support, appropriate and inclusive for them.

Peoples health, well-being were drastically improved as a direct impact from the level of personalised support they received from the staff team who continually supported people to develop, try new things, learn new skills to help achieve personal goals. People were empowered to have their say and to exercise their rights. Access to an advocacy service was available and taken up when needed. People were supported and empowered to take on additional self-advocacy projects.

Support was provided in a way which put the people and their preferences first. Excellent continual joined up working with healthcare professionals was in place and working together exceeded expectations and peoples personalised goals in wellbeing, education, independence and employment experience. People were supported emotionally and confidentially to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and leadership in the service ensured this practice was the norm. People were supported to build and maintain important personal relationships that mattered to them; with peers, friends and relatives. People were empowered to support others to speak out and improve services.

Management and staff went the extra mile. Staff received superb additional support to retrain to the

appropriate level of personalised training to meet people's exceptional needs.

The home was adapted to meet people's needs and raise their aspirations by providing a homely and also an educational environment. The home was very clean, modern and homely and maintained to a very high standard with personalised features throughout. Audits and monitoring systems were used effectively to manage the service and to make improvements when required.

The registered manager and staff supported people to make valuable connections to help tackle social isolation and to support each other. People were able to access a superb range of activities in the home and outside which promoted, education, improved wellbeing and community independence.

There were excellent systems in place for communicating with people, their relatives and staff to ensure they were fully involved and included one to one key worker meetings, handovers, team meetings, phone calls and emails.

Medicines were managed well, safely administered and recorded accurately. Individualised risk assessments were in place. Staff were confident they would raise concerns to safeguard people. Robust recruitment and selection procedures ensured suitable staff were employed.