Riverside View Care Home
- Care home
- 59 beds
- No nursing
- Dementia care
- Registered since 2020
- Central Darlington, Darlington, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
15 months
since the latest rating was published.
21 of 27
rated care homes in Darlington are rated Good, like this one.
Riverside View Care Home: inspection record
Rated Good in July 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G St John of God Care Services Lindisfarne Good, 0.4 miles away
- G Springfield Care Home Limited Good, 0.4 miles away
- G The Grange Good, 0.5 miles away
- O Bewick House Outstanding, 0.5 miles away
- G Oak Lodge Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 July 2025 (assessment visit 1 May 2025). Quoted under the Open Government Licence.
Date of Assessment: 29 May to 14 July 2025. Riverside View Care Home provides accommodation and personal care for up to 59 people, some of whom are living with dementia or have physical disabilities. At the time of the assessment 48 people were living at the home. This assessment was undertaken in part due to concerns received around staffing, nutrition, dignity and care for people. It was also to check the provider had followed their action plan and to confirm they now met legal requirements. At the last inspection, we identified a breach of regulation 12 (Safe care and treatment) due to unsafe medicines management. At this assessment we found the service was no longer in breach of the regulation.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We could not be assured that there were always enough staff available to support people. During site visits, call bells were answered quickly and staff were visible around the home. However, people, staff, some relatives and a health professional didn’t feel the home was always adequately staffed. Infection prevention and control processes were in place and followed by most staff. However, we observed a very small minority of staff who were not ‘bare below the elbow’ (which is good practice for effective infection prevention and control). We discussed this with the registered manager who immediately addressed the issue with the staff concerned. Systems and processes were in place to assess risks to people and ensure they were safeguarded from avoidable harm. The provider learned from accidents and incidents to mitigate future risks. Staff safely administered and managed people’s medicines.
Staff supported people with their nutritional needs and to access a range of health care professionals. Staff supported people in a kind, caring way and respected their decisions and choices.
The service was well managed. A relative told us, “I do think it’s well managed. There’s a lovely atmosphere.” Feedback received from people, relatives, staff and health and social care professionals about the service were mainly positive. The provider had an effective quality assurance process in place which included regular audits. People, relatives and staff were regularly consulted about the quality of the service through regular communication, surveys, meetings and reviews.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last inspection we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Michelle Szczesniak
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 29 November 2023. Latest assessment published 30 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Marton Care LtdBrand: North Bay Group
- Ownership type
- Organisation
- Companies House number
- 12549511 (opens Companies House)
Marton Care Ltd runs 3 services, all in the North East. 3 are rated Good or Outstanding.
Other services run by Marton Care Ltd
- G Grosvenor Park Care Home Good. Care home, Darlington
- G The Lodge Care Home Good. Care home, South Tyneside
Getting help from Darlington Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Darlington Borough Council
- Ask for a care needs assessment
- Phone: 01325 406111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Darlington Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Riverside View Care Home provide nursing care?
- No. The Care Quality Commission lists Riverside View Care Home as a care home without nursing.
- How many beds does Riverside View Care Home have?
- The Care Quality Commission's register lists 59 beds at Riverside View Care Home.
- When was Riverside View Care Home last inspected?
- The Care Quality Commission's latest rating for Riverside View Care Home was published on 30 July 2025.
- Who runs Riverside View Care Home?
- Riverside View Care Home is run by Marton Care Ltd. It runs 3 services, all in the North East.
- What is Riverside View Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 July 2025.
Contact
- Phone
- 01325 488584
- Address
- Hutton Avenue, Darlington, DL1 2AQ Map (opens Google Maps)
Compare nearby
- G St John of God Care Services Lindisfarne Good, 0.4 miles away
- G Springfield Care Home Limited Good, 0.4 miles away
- G The Grange Good, 0.5 miles away
- O Bewick House Outstanding, 0.5 miles away
- G Oak Lodge Good, 0.6 miles away