Grosvenor Park Care Home

Risks to people were appropriately assessed and managed. People received their medicines as prescribed. Infection prevention and control measures were in place to help keep people safe. People told us they felt safe and relatives spoke positively about the safety of people in the home. Systems were in place to ensure that lessons were learnt when things went wrong.

People received enough to eat and drink to maintain a balanced diet. People's needs, choices and preferences were assessed and recorded. Staff received appropriate training and support to effectively care for people. The building had been adapted to meet people's needs and created a homely environment. People were supported to access appropriate healthcare services in a timely manner.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were consistently treated with kindness and respect. People and relatives spoke highly about the staff team. People were involved in making decisions about their care, and people's religious and cultural needs were explored to ensure person-centred care was provided. Care was delivered in a way which respected people's privacy and dignity.

People were supported to exercise choice wherever possible. Comprehensive and person-centred guidance was in place to help staff communicate effectively with people. People were supported to maintain important relationships. Complaints and concerns were dealt with well. End of life care and support was managed in a compassionate and caring manner.

The quality of the service was effectively monitored. Accidents and incidents were analysed to look for patterns and trends. There was a positive and open culture within the service. Feedback was encouraged and relatives were kept up to date. Staff told us they could approach management and raise concerns. Staff

morale had been low due to staffing issues, but this was improving. The provider and registered manager understood their legal and regulatory requirements. The registered manager and staff team worked well with external professionals to achieve good outcomes for people.