Broadview

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People told us they were very happy living at Broadview, and it was clear that it was their home, where they were listened to and supported by a dedicated staff team. One person said, "I love it here, we all get on, it's very good."

People were protected from abuse. Staff knew people well and encouraged and supported them to express any concerns. Staff had received training in safeguarding and understood their responsibilities. People received their medicines safely and as prescribed. Appropriate arrangements were in place for obtaining, recording, administering and disposing of prescribed medicines.

Staff were recruited safely, and sufficient numbers were employed to ensure people had person-centred care that included individual support to meet their social needs.

Staff had received appropriate training and support to enable them to carry out their role safely. People received support to manage their health needs when required and the registered manager and staff had developed positive partnerships with external health and social care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were treated with care and kindness by staff who had built positive relationships with them. There was a strong focus on people having as many opportunities as possible to develop their confidence, gain new skills and become as independent as they could. Equipment had been purchased that had considered all aspects of people's life and how independence could be actively promoted.

People were supported by staff who were determined to ensure people could make their own choices. Staff assisted people to make their wishes a reality. Staff worked in partnership with people and their relatives to develop and review their support plans and these reflected people's aspirations and goals.

People were a part of their local community and were supported to access a wealth of activities and opportunities. People took part in social, cultural, religious and recreational pursuits and continual learning and development was embedded into the culture of the service.

Staff supported people and showed a good understanding of equality and diversity and people were treated with dignity, and their privacy was respected.

The registered manager had ensured the service was a home for people that was inclusive and recognised their individual needs and wishes. There was a stable and committed staff team that enabled people to build positive, caring relationships.

The registered manager worked with external agencies to ensure the quality of the service was monitored and continuous improvement was embedded, through best practice guidance. They ensured people and staff were involved in the development of the service and used a range of methods to gather feedback.