Castlemaine Care Home

People received safe care and support by staff trained to recognise signs of abuse or risk and understood what to do to safely support people. People had care plans and risk assessments which meant people's safety and well-being was promoted and protected. Medicines given safely to people by appropriately trained staff, who had been assessed as competent. The home was clean, and comfortable. There were enough staff to meet people's needs. Safe recruitment practices had been followed before staff started working at the home. Accidents and incidents were recorded, and lessons learnt to prevent re-occurrences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home had an effective management team which provided good leadership for staff and communicated effectively with people, relatives and professionals. The management team was approachable and visible to people, staff, and visitors. Staff were positive about their roles and felt valued for the work they did.

The views of people who lived at the home, their relatives and staff were encouraged and acted upon by the management team. People and their relatives felt able to raise any concerns they had and were confident these would receive an appropriate response.