Glenmuir House Residential Care Home

People received safe care from skilled staff who understood their individual risks and how best to support them. There were systems in place to keep people safe from abuse and harm. There were enough staff to support people well, and there were robust processes in place to ensure staff were recruited safely. Improvements had been made to the general appearance and safety of the premises, and the home was well maintained and clean. Care plans had been improved and contained better detail about risks, and provided staff with clearer guidance about people’s risks. Medicine administration was safe and was managed well.

People’s choices and preferences were recorded in their care plans, and we saw that staff knew people well. One relative told us, “Nothing is too much trouble for any of the staff”. Staff supported people with kindness, dignity and respect. There was a cheerful, friendly atmosphere in the home with laughter and banter between staff and people. We saw that people were being encouraged by staff to remain as independent as possible and were given appropriate support to do so. Staff arranged activities and entertainment to suit people’s interests and people were frequently asked for their views and preferences. Staff were well supported and felt able to make suggestions and come up with ideas for improvement.

People received person-centred care which respected their individual needs and their preferences. Staff knew people well and involved them in planning their care and support, and making decisions that would affect them. People were treated equally and given the same opportunities by staff who were knowledgeable about discrimination and inclusion.

Improvements had been made to governance systems and processes, however there were still some areas where detail was not evident of what actions had been taken and when, in response to findings. The management team supported staff well and there was effective and frequent communication to ensure information was handed over and discussed to produce the best outcomes for people. Lessons had been learned from events and incidents and practice improved as a result. There was an open and supportive culture between management and the staff team.