Abbey House Residential Care Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The providers' governance systems had improved since the last inspection. systems were being used consistently to drive improvement within the service. Improvements had been made, whilst there were some minor shortfalls regarding documention of medicines, these were adressed immediately and had not impacted on peoples safety and well being.

The home had an effective management team which provided solid leadership for staff and communicated effectively with people, relatives and professionals. The management team was approachable and visable to people, staff and visitors. Staff were positive about their roles in the service and felt that teamwork was good.

The views of people who lived at the home, their relatives and staff were encouraged and acted upon by the management team. People and their relatives felt able to raise any concerns they had and were confident these would receive an appropriate response.