Jubilee Court

Jubilee Court is a residential care home providing accommodation and personal care to up to a maximum of 29 people. The service provides support to people with a range of support needs including some living with dementia and some living with mental and physical health conditions. At the time of our inspection there were 22 people using the service.

There were not enough activities available for people living at the service and people told us they were often bored. We observed people sitting in communal areas with nothing to distract them. There were enough staff to support people's care needs but staff did not always have enough time to spend with people and engage them in activities. Relatives and staff, we spoke with confirmed this. The registered manager told us a new activities coordinator was due to start work in a few weeks but at the time of the inspection the lack of activities for people was an issue. Care plans were person centred and people and relatives told us they were involved in care planning and reviews. Some people needed help with communication, and this was documented and provided by staff. A complaints procedure was in place and accessible to people and relatives who both told us they were confident that issues raised were dealt with promptly. The service supported some people in receipt of palliative care. Staff had been trained in this area and were able to tell us the important aspects of support for people at this important time.