Apna Ghar Residential Home
- Care home
- 3 beds
- No nursing
- Registered since 2011
- Chatham, Medway, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
16 of 59
rated care homes in Medway are rated Requires improvement, like this one.
Apna Ghar Residential Home: inspection record
Rated Requires improvement in March 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Rose House (Good, less than 0.1 miles away) and Byron Lodge Care Home Ltd (Good, 0.7 miles away).
Nearest care homes:
- G Rose House Good, less than 0.1 miles away
- – Brook House Not yet rated, 0.4 miles away
- RI Pembroke House Requires improvement, 0.7 miles away
- G Byron Lodge Care Home Ltd Good, 0.7 miles away
- G Star Care Lodge Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 15 March 2023. Quoted under the Open Government Licence.
Apna Ghar Residential home is a residential care home providing personal care to up to 3 people. The service provides support to people from ethnic minorities with their mental health. At the time of our inspection there were 2 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Risks to people had not been assessed and mitigated, for example exposed radiators or if window restrictors were required. Risks to the use of oxygen had not been assessed or mitigated. Some people could display high levels of anxiety, there was no guidance in place to inform staff how best to support the person during times of distress. When incidents occurred de-briefs with staff and learning was not always shared. Staff did not always have the training, skills and experience needed to de-escalate people's distress. Staff recruitment processes were not always robust.
Read the rest of CQC's summary
Medicines management was not always safe. Medicine stock did not match the numbers indicated on the medicine administration records. Staff had not completed medicine competencies.
The provider had not completed any checks or audits on the service to seek to improve it or identify any areas for improvement. There was a lack of oversight in relation to medicines management, recruitment, training and risk management.
Staff understood their requirement to protect people from the risk of abuse. The service was clean and well maintained. Staff had received training in infection control.
People were supported to have maximum choice and control of their lives and staff supported /did them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice.
The provider had not engaged in any forums to share knowledge or provide joined up care for people. However, people had been supported to attend healthcare appointments such as visiting the GP and dentist.
Questions to ask when you visit
- Safe was rated Requires improvement on 15 March 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 15 March 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 15 March 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Nilofer Englefield
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 15 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Nilofer Englefield
- Ownership type
- Individual
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Apna Ghar Residential Home provide nursing care?
- No. The Care Quality Commission lists Apna Ghar Residential Home as a care home without nursing.
- How many beds does Apna Ghar Residential Home have?
- The Care Quality Commission's register lists 3 beds at Apna Ghar Residential Home.
- When was Apna Ghar Residential Home last inspected?
- The Care Quality Commission's latest rating for Apna Ghar Residential Home was published on 15 March 2023.
- Who runs Apna Ghar Residential Home?
- Apna Ghar Residential Home is run by Mrs Nilofer Englefield.
- What is Apna Ghar Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 March 2023.
Contact
- Phone
- 01634 850445
- Address
- 1 Kingswood Road, Gillingham, ME7 1EA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Rose House (Good, less than 0.1 miles away) and Byron Lodge Care Home Ltd (Good, 0.7 miles away).
Nearest care homes:
- G Rose House Good, less than 0.1 miles away
- – Brook House Not yet rated, 0.4 miles away
- RI Pembroke House Requires improvement, 0.7 miles away
- G Byron Lodge Care Home Ltd Good, 0.7 miles away
- G Star Care Lodge Good, 0.8 miles away