Star Care Lodge
- Care home
- 13 beds
- No nursing
- Registered since 2013
- Twydall, Medway, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2016, most recently Good in April 2020.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
42 of 59
rated care homes in Medway are rated Good, like this one.
Star Care Lodge: inspection record
Rated Good in April 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – The Shrubbery Not yet rated, 0.1 miles away
- RI Pembroke House Requires improvement, 0.1 miles away
- G Stuart House Good, 0.2 miles away
- RI Charing House Requires improvement, 0.2 miles away
- G Park View Care Home Good, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 1 April 2020. Quoted under the Open Government Licence.
Star Care Lodge is a residential care home providing personal and nursing care to 11 people aged 18 and over at the time of the inspection. The service can support up to 13 people with mental health needs. The service was set in one adapted building. People had their own bedroom, some with en-suite bathrooms, and shared communal spaces such as lounges and dining areas.
What inspectors found
There were enough staff to make sure people received the support they were assessed as needing, including going out to do the things they wanted to do. Some people needed more support to stay safe than others. Risks were carefully considered and positively managed while promoting independence. Staff understood their responsibilities in safeguarding people from abuse and helping people to understand how to stay safe.
Read the rest of CQC's summary
Staff received the training, support and supervision they needed to carry out their role and continue with their personal development. Staff supported people to maintain and improve their health and well-being by encouraging a healthy diet and to access healthcare when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were part of the local community, accessing local shops and leisure opportunities. People were supported to gain work, paid or voluntary if they were able to.
People's care and support was individual, planned and provided in a way that put them at the centre of planning. Staff knew people well, their likes, dislikes and what and who was important to them. The individual way people communicated was taken into account when planning their support, including their literacy skills or behaviour.
There was an open culture, led by a registered manager, who was described as being approachable and supportive by staff. People clearly knew the registered manager well and were relaxed in their company. The provider and registered manager had a good oversight of the service, using their monitoring processes to make sure people received a good quality and safe service.
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Janet Atomanson
- Registered with the CQC since
- What it provides
- Care home service without nursing, Supported living service
- Who it supports
- Mental Health, Older People, People who misuse drugs and alcohol, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 1 April 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 05914362 (opens Companies House)
Star Nursing & Care Services Limited runs 2 services in England, 1 of them in the South East. 2 are rated Good or Outstanding.
Other services run by Star Nursing & Care Services Limited
- G Star Nursing and Care Services Good. Home care, Greenwich, London
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Star Care Lodge provide nursing care?
- No. The Care Quality Commission lists Star Care Lodge as a care home without nursing.
- How many beds does Star Care Lodge have?
- The Care Quality Commission's register lists 13 beds at Star Care Lodge.
- When was Star Care Lodge last inspected?
- The Care Quality Commission's latest rating for Star Care Lodge was published on 1 April 2020.
- Who runs Star Care Lodge?
- Star Care Lodge is run by Star Nursing & Care Services Limited. It runs 2 services in England, 1 of them in the South East.
- What is Star Care Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 April 2020.
Contact
- Phone
- 01634 575521
- Address
- 15-17 Park Avenue, Gillingham, ME7 4AS Map (opens Google Maps)
Compare nearby
- – The Shrubbery Not yet rated, 0.1 miles away
- RI Pembroke House Requires improvement, 0.1 miles away
- G Stuart House Good, 0.2 miles away
- RI Charing House Requires improvement, 0.2 miles away
- G Park View Care Home Good, 0.2 miles away