Park View Care Home

Staff knew what their responsibilities were in relation to keeping people safe from the risk of abuse. There were systems in place to support staff and people to stay safe. There were enough staff meet people's needs. The registered manager had appropriate arrangements in place to ensure there were always enough staff on shift.

Medicines were managed safely and people received them as prescribed. Policies and procedures were in place for the safe administration of medicines and medicine competency checks were completed for staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received regular training and supervision to help them meet people's needs effectively.

People received the support they needed to stay healthy and to access healthcare services. These were reviewed regularly.

Care plans were individualised, detailed and provided clear, consistent information about people's needs and risks.

Staff showed they were caring and they treated people with dignity and respect and ensured people's privacy was maintained, particularly when being supported with their personal care needs.

Complaints policies and procedures were in place and these were followed. Complaints were recorded and actioned.

Staff encouraged people to actively participate in activities, pursue their interests and to maintain relationships with people who mattered to them.

There was a system in place to monitor the quality of the service. This had been effective in identifying where improvements were needed and the registered manager actioned these.