Star Nursing and Care Services
Home care, Greenwich
Good
Rated on
Rating from the Care Quality Commission.
Star Nursing and Care Services: inspection record
Rated Good in December 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Requires improvement in 2016, then Good in 2017 and December 2019.
The latest rating was published about 7 years ago.
How it compares locally
- One of 33 Good home care services in Greenwich, out of 53 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 28 December 2019. Quoted under the Open Government Licence.
About the service: Star Nursing and Care Services is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a personal care service to both older adults and younger adults with disabilities. At the time of our inspection, eight people were receiving personal care from the service.
People's experience of using this service: Staff had received training in safeguarding adults and knew actions to take to protect people from abuse. People received the supported they required from staff at the times agreed. There were procedures in place for the management of medicines and staff had received training. Risk management were available to guide staff on how to safely support people. Lessons were learned from incidents and accidents. Staff followed infection control procedures to reduce risks of infection.
Read the full summary
People's care needs were assessed following recommended guidelines. People were supported to meet their nutritional and hydration needs as required. People had access to health and social care services they needed to maintain good health. Staff were supported in their roles through training and supervisions.
Staff and the registered manager understood their roles and responsibilities under the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People consented to their care before they were delivered.
Staff treated people with dignity and respect; and involved people and their relatives in planning their care. Staff communicated with people in the way they understood, and people were given information in formats they understood. People received support that met their individual needs and preferences.
People and their relatives knew how to complain if they were unhappy with the service. The registered manager addressed complaints in line with their procedure. Quality checks and audits took place and actions were taken to rectify areas of concerns identified. The provider worked in partnership with other organisations to develop the service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 104 Woolwich Road, Greenwich, London, SE10 0LE |
|---|---|
| Neighbourhood | Charlton, Greenwich |
| Phone | 020 8858 4427 |
| Website | www.starnursing.co.uk |
| Registered manager | Shatu Garba |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 9 inspection reports, latest 28 December 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Star Nursing & Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05914362 (opens Companies House) |
Nearest alternatives
- – BLM Care & Support Services Limited Home care, 0.6 miles awayNot yet rated
- G Blue Ocean Services Home care, 0.6 miles awayGood
- RI Garland Lodge Home care, 0.6 miles awayRequires improvement
- G Health Personnel Home care, 0.6 miles awayGood
- G High Standard Care Limited Home care, 0.6 miles awayGood
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Star Nursing and Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Star Nursing and Care Services.
- When was Star Nursing and Care Services last inspected?
- The Care Quality Commission's latest rating for Star Nursing and Care Services was published on 28 December 2019.
- Who runs Star Nursing and Care Services?
- Star Nursing and Care Services is run by Star Nursing & Care Services Limited.
- What is Star Nursing and Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 December 2019.