Health Personnel

Health personnel is a supported living service providing personal care and support to people living in 4 separate supported living houses and a flat with sleep in arrangements. At the time of the inspection, 14 people were using the service. CQC does not regulate premises for supported living; this inspection looked at people's care and support.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager and staff understood the requirements of the Mental Capacity Act 2005 (MCA). Staff told us they asked for people's consent before offering support. Staff involved people in making decisions about their daily care and support requirements and promoted their independence. People were supported to have enough to eat and drink and had access to healthcare professionals when required to maintain good health. Risks to people were assessed, identified, and safely managed. Medicines were managed safely. There were enough staff deployed to meet people's needs. The provider followed safe recruitment practices. People were protected from risk of infection.