Ashlands Care Home

Ashlands Care Home was last rated requires improvement (published 29 August 2025). We found breaches of regulations related to safe care and treatment, and governance at our previous assessment. Improvements had been made at this assessment, and the provider was no longer in breach of regulations.

Since our last assessment, the manager in post had become the registered manager of the service. The Registered Manager is the individual legally registered with CQC who holds day-to-day responsibility for operating the regulated service and ensuring it consistently meets CQC’s required standards of quality, safety, effectiveness, responsiveness, and leadership.

The provider had ensured the required improvements from our last visit had been embedded. The environment has improved and was more dementia-friendly, although some work was still being completed. Safety risks for people were managed robustly. People were supported by skilled, kind, and knowledgeable staff. Improvements were ongoing during our visit with painting and obtaining some new furniture. The Provider had a clear service improvement plan and ongoing action plan to ensure the improvements were prioritised. People received their medicines safely. The staff understood people’s needs well and respected their wishes and feelings. People were protected from harm by a staff team who understood the importance of upholding robust safeguarding practices. The newly Registered Manager had developed a positive culture amongst the staff team, who felt able to speak up and feel heard. Management was conducting regular audits of the service and addressing any actions from the audits. Management was working with other services and were starting to broaden their links in the community.