Meadows Park Care Home

Like many care homes staffing and recruitment had been a challenge for the service during the last year. However, the managers had worked to improve recruitment and people were supported by adequate numbers of staff. People's medicines were managed safely, and people were protected from the risks of infection as staff followed safe infection prevention and control practice. There was adequate amounts of personal protective equipment (PPE) available for staff to use, and the provider was following the present government guidelines in relation to wearing PPE.

There were clear processes in place to learn from events at the service to further reduce risks and improve care for people.

People's needs were assessed using nationally recognised assessment tools to ensure they received the right care. Their nutritional and health needs were well managed. Staff worked with external health professionals to ensure people received appropriate care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. the policies and systems in the service supported this practice.

People lived in a well-maintained purpose-built service and were supported by staff who were caring and respectful towards them; they received person centred care. Their privacy, dignity and independence were supported, and people had a say in the way their care was managed.

There were different social activities to reduce the risk of social isolation for people and their friends and relatives were welcomed into the service.

The service was well led, there was a clear management structure in place and comprehensive quality monitoring processes to monitor and continue to improve care for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk