Fir Close

Fir close is a care home providing accommodation and personal care for people with dementia, learning disability, mental health needs or physical disabilities. The care is provided in two separate buildings. The service can support up to 40 people. There were 28 people living at the service at the time of the inspection.

People living at the service were safe. The risks to their safety were assessed and measures put in place to reduce them. They were supported by a caring group of staff who received appropriate training for their roles and had been safely recruited. There was enough staff to meet people's needs. People's medicines were well managed, and people were protected from the risks of infection as staff followed safe infection prevention and control practices when they supported people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received care in a person-centred way from a staff group who knew their needs well. Staff worked to support people with their independence and treated them with respect. There were processes in place to maintain the quality of the service through quality monitoring processes. The registered manager was visible and managed the service in an open and transparent way. Staff felt supported by her, and relatives felt able to raise any issues or concerns with her.