Brockshill Woodlands

There were enough staff to meet people's needs. Staff were recruited in a safe way because checks were carried out before employment was offered. Staff had training about managing people's medicines and did this in a safe way.

People had their needs assessed before moving in. Staff had the training and support they required to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to healthcare professionals such as GP's and community nurses.

Staff had developed positive relationships with people and treated people with respect, kindness and compassion. People had autonomy about how they lived their lives.

Care and support was person centred, staff knew people well and understood their needs. People were able to follow their interests and hobbies and were supported to maintain relationships with their friends and family.

The culture of the service was open and inclusive. People and staff felt supported by the registered manager. Audits were carried out and the provider had oversight of the service through reporting systems and audits. Action was taken where shortfalls were identified, and improvements were made.