Linford House

For reasons of confidentiality we have mainly referred to 'people using the service' in our report. This is because we have also looked at the service's general approach to providing care and support, and the support provided to previous people using the service.

The service was well-staffed with a permanent team of support workers who knew people well and provided continuity of care. They were knowledgeable about people's personal histories, backgrounds, and cultural needs. They communicated well with people using a range of methods including social stories, pictures, and signs, to enable people to make informed decisions about their own care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service demonstrated they met the principles of Right support, right care, right culture. People lived in personalised surroundings and were supported to determine their own lifestyles. Staff provided person- centred care in line with people's wishes. The focus of the service was on ensuring people enjoyed a good quality of life.

The provider, care manager, and staff shared the service's culture of providing high-quality individual care to people in the way they wanted it. The provider and care manager listened to people and acted on their ideas and suggestions.

The service was well-organised and governed. The provider and care manager carried out regular audits to review the quality of the service and made changes and improvements as necessary. They closely supported

people and the staff team and were constantly available to them, providing reassurance and guidance.