Sycamore Cottage Residential Home

Safety checks and routine maintenance was carried out to ensure the premises and any equipment were safe to use. The provider was in the process of refurbishing and redecorating the building.

We made a recommendation about protocols for medicines prescribed on an 'as required' basis. Staff managed people's medicine in as safe way. There were enough staff to meet people's needs and keep them safe. Staff were recruited in a safe way.

People were safe because staff had training about protecting people from abuse. People had confidence in staff and managers. Risks were assessed and staff knew how to reduce risk and how to provide reassurance if people became distressed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and staff were involved and consulted about the day to day running of the service. People had choices and their feedback was used to improve care and support. Care and support was person centred and achieved good outcomes for people. Staff and managers knew people well and understood the things which were important to them.

Checks and audits were carried out and areas for improvement were identified and implemented. The provider and managers had a very hands on approach and were supportive to people and staff.