Oak House

Risks associated with people's care and support needs had been assessed and planned for. A new electronic care record system had been introduced and action was ongoing, to ensure this was robust in providing staff with detailed guidance about how to mitigate known risks.

Staff had a positive and supportive approach with how known risks were managed. Health and safety checks of the environment and premises were regularly completed.

People were protected from abuse and avoidable harm. People felt safe living at Oak House. Staff had received safeguarding training and understood their role and responsibility in keeping people safe.

People received their prescribed medicines safety and when they needed. Medicines were managed and stored safely.

The home was clean and hygienic. Staff had received training in infection prevention and control. Staff knew of the action required should there be an infection outbreak to keep people and themselves safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems and processes that assessed, monitored and mitigated safety and quality. The provider had a service improvement plan to support further development and improvements. The registered manager had good oversight and leadership.

People, relatives and staff received opportunities to share their experience of the service. People were positive about living at Oak House. Staff were equally positive and felt well trained and supported by the registered manager and management team.

There was a positive staff culture. Staff were kind, caring and compassionate. They had developed positive relationships with people and understood their care and support needs.

Staff understood and practiced the provider's values. This included, promoting people's independence and achieving positive outcomes.

The staff worked well with external health and social care professionals. Positive feedback was received about how well staff supported people and had a calm approach and created a friendly and homely environment.