Abbeyfield Care Home Clitheroe

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The property was set over 3 floors with storage and meeting rooms to the top floor. There were several communal areas, some of which had been recently renovated. An accessible rear garden was available for people to enjoy. A lift was available to enable access to upper floors, and aid and adaptions were in place to meet people's individual mobility needs.

Recruitment was safe and staff deployment was effective. Staff told us they received a good level of training and support. One person using the service said, "Staff are very good. They are very nice, and they stay with me a long time. The staff all behave as a team, it's very nice." Medicines were managed safely, and we saw evidence that lessons were learnt from incidents and accidents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and staff helped maintain good standards. One person told us, "I wouldn't want to live anywhere else. I like the home and a lot of the staff. I couldn't have asked for a better place, my friends and family like it too. I recommend it." People and relatives knew who to go to if they had a concern and confirmed the registered manager was responsive to issues raised; communication between the home was good.

Staff at different levels helped monitor the quality and safety of care, and action was taken to drive improvement. The provider engaged people, their relatives and staff and promoted positive outcomes. Staff spoke about the registered manager and their colleagues positively and morale was high. A staff member

said, "I love my job." The home worked closely with various professionals to help monitor people's health and well-being.