Brook House Residential Care Home

At the last inspection the service was rated as Good. At this inspection, we found the service remained Good.

Why the service is rated Good:

The service continued to provider a good level of care and support to people living there. Arrangements were in place to protect people who used the service from the risks of abuse and avoidable harm. There were enough staff and they were clear about their responsibilities to report abuse and where to report outside of the organisation. Staff had received safeguarding training.

People were cared for in a caring and respectful way. People were supported to maintain their health and the service ensured relevant health professionals were involved to ensure people remained well both physically and emotionally. People were provided with person-centred care which encouraged choice and independence. Staff understood people's individual preferences.

People had their nutritional needs met. People who were at risk of losing weight had measures in place to manage this risk.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Medicines were stored and administered safely.

People were encouraged to take part in the things they enjoyed doing and we saw the service ensuring these happened. We saw people were supported to engage in voluntary employment if they wanted.

People knew how to make a complaint but told us they hadn't needed to.

The service remained well managed. The home was run by a registered manager and there was a positive, open culture that valued people, relatives and staff. The provider had effective systems in place to ensure people experienced good quality care. The staff worked well with professionals to ensure a holistic approach to meeting people's needs.

Further information is in the detailed findings below

The five questions we ask about services and what we found