Meylan House

The site comprises of a 6-bedded building and a 1-bedroomed independent annex in the property's garden equipped with a living/kitchen area and bathroom.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the service had policies and systems to support this.

The provider made reasonable adjustments for people so they could be fully involved in discussions about how they received support, including support to travel wherever they needed to go.

Staff were recruited safely and were supported within their roles. People were protected against abuse.

Right Care: People were supported by staff who knew them well and who had the relevant training and skills to meet their individual needs.

Staff did everything they could to avoid restraining people. The service recorded when staff restrained people, and staff learned from those incidents and how they might be avoided or reduced.

People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs.

People were supported to maintain relationships. Staff supported people to stay in contact with friends and family and involved any significant people in the care planning process as appropriate.

Right Culture: Some improvements were required to ensure the registered manager and provider had good oversight of the service. Some systems and processes were ineffective in identifying missing or conflicting information. The registered manager immediately implemented changes and new systems.

Staff felt valued and empowered to suggest improvements and question poor practice. Staff told us they were confident to raise concerns and complaints.

Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.

People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs.