Springfield House Care Home

Risks to people were assessed and measures put in place to reduce them. There were systems in place to manage health and safety risks and promote good infection control,. There were policies in procedures in place to protect people against the risk of abuse and avoidable harm. There were enough appropriately trained staff to meet people's needs

Staff were caring and attentive to people's needs. People told us they were treated with dignity, respect and given choices in their everyday lives. People's communication needs were identified in their care plans and the provider adjusted to meet these needs.

The service was recently decorated and there were ongoing renovations to improve communal and garden areas. People's needs were assessed before admission to help ensure the correct staffing and care equipment was in place. Staff offered a range of food and drinks and supported people to eat and drink well. There service supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; policies and systems supported this practice.

People's care plans detailed their medical and care needs. Staff understood people's preferences and supported them in a way which they felt comfortable. Staff supported people to remain active and busy in their everyday lives. This included where they wished to carry on with activities in the local community. The registered manager handled complaints thoroughly and in line with the provider's policy. Staff worked with a local hospice to develop the service's approach to providing empathetic and responsive care at the end of people's lives.