St Johns Nursing Home

People's needs were fully assessed and appropriate plans of nursing and care were in place. People told us they enjoyed the food at the home and they had plenty of access to drinks. Staff received effective training around meeting people's healthcare, nutritional and hydration needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The environment at the service was suitable for people's needs.

The provider was responsive to people's needs and people's care plans reflected their abilities and preferences around personal care. People were supported to lead active social lives. People told us they felt happy to raise complaints and that issues were always resolved. Staff had training in providing empathetic and responsive end of life care. The provider had received many letters of thanks from relatives of people who had spent their final days at the service.

People told us they had positive working relationships with staff. They said staff were patient, caring and that they treated them with dignity and respect. People were supported to maintain independent skills around their daily living where possible. People were involved in making decisions about their care and the provider considered people's equality and diversity when planning and reviewing care.

There was effective leadership and management in place. There were systems in place to oversee and improve the quality of care, which helped promote people's safety and wellbeing. The registered manager was a visible presence and had a good understanding of the day to day running of the service and people's nursing and care needs. The provider worked in partnership with health and social care professionals to promote positive outcomes for people.