The Chace Rest Home

People's experience of using the service and what we found People were supported in a way that was person-centred and achieved good outcomes. However, systems to review the quality of care and ensure the good governance of the service were not always effective in driving improvements. Quality assurance processes were being improved upon by the newly registered manager, and they recognised some areas still required development.

Risks around people's health and well-being had been identified, but records to demonstrate risk management were not always accurately completed. People had their prescribed medicines available to them, although some improvements were required around the management of 'patch' medicines and 'as required' medicines. The home was clean and tidy, and staff understood their role in minimising the risks of infections spreading.

There were enough staff to meet the needs of people living at the home and staff were on hand and attentive to support people's physical and emotional wellbeing. Staff were trained in safeguarding and understood their responsibility to protect people from avoidable harm, abuse and discrimination. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were motivated to provide good standards of care and we received positive feedback from relatives about the staff team. The registered manager was establishing and improving practices to support positive outcomes for people and worked with other healthcare professionals to ensure people's healthcare needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk