Barley Brook

A range of audits and monitoring was completed, with action plans in place to drive improvements. However, the processes for checking record keeping to ensure this was done accurately and consistently required strengthening.

We have made a recommendation about the provider's governance processes.

People told us they felt safe living at Barley Brook and received support from staff they felt comfortable with. Staff had completed training in safeguarding and knew how to report concerns. Accidents and incidents were documented with analysis completed to help minimise a reoccurrence. Medicines were managed safely by trained staff whose competency was assessed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received supervision and support to help them carry out their roles. People received support to stay well and access medical professionals as required. People were happy with the food provided and told us they received enough to eat and drink each day.

All but one of the people and relatives we spoke with told us the home was well run and would recommend it to others. Meetings were held with people and staff to discuss the home and seek their views.