Copperfield

People and their relatives had confidence in the staff who took care of them. People received care from long standing members of staff who had developed genuine relationships with the people they supported. Staff were kind and caring and knew the individual needs, routines and preferences of the people they supported well.

People were supported in a way that allowed them maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

People participated in activities and pastimes which were meaningful to them, both in the local and wider community. Staff took the time to get to know what people enjoyed doing and supported people to engage in individualised activities and pastimes.

People were treated with dignity and respect. Staff provided support where required but took care to both encourage and maintain people's independence.

Regular checks and audits were carried out to determine the quality and safety of the environment. Risk to people was appropriately assessed and measures were put in place to support people safely, whilst still respecting their freedom.

People's protected characteristics, such as gender, cultural and spiritual needs were both valued and respected.

Staff were supported in their role with appropriate training and supervision. Most staff had received additional training to meet the specific needs of the people they were caring for.

Feedback about the management of the home from people, their relatives and staff was positive.

The registered manager and registered provider had met their legal requirements with the Care Quality Commission (CQC). They promoted a person centred and transparent culture within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.